Window Repair: Cranks, Hinges, Balances & Locks

Common problems and what fixes them

Most window problems come down to a worn part that can be replaced on its own:

• The crank turns but the window doesn't move: the operator's gears are worn, so we replace the operator.
• The window drags or won't close tight: the hinges or arms are bent or worn.
• A hung window won't stay open: the balance has failed.
• The lock won't catch: the lock or keeper is worn or out of line.
• Cold air around the sash: the seals are worn, and we reseal the window.

Older windows and discontinued parts

Hardware wears out long before the rest of a window does. One customer had two 30-year-old windows with worn parts that were no longer made. Instead of replacing the windows, we worked out a way to get them working like new, which saved the customer a lot of money.

Photos help. Many operators and locks have a brand name or part number stamped on them, which makes finding the right part faster.

Repair first

We'll tell you when a repair is the better deal, even when that means less revenue for us. If a window is failing in several ways at once, we'll say so and quote a replacement as well.